Industrial Automation
Industrial Automation
Advanced Technical Support (Application Engineering Services)
Our knowledgeable Technical Support staff can also provide guidance on advanced support and engineering assistance to customers who require more than standard support for their Omron products. Some examples of advanced technical support services requested by customer.
| Customer Phase | Service Name | Service Contents |
|---|---|---|
| Design Support | Consultancy | To provide proposal/guidance for improvement from various aspects including standards & regulations and engineering. This may also include training and assessment to understand the situation. |
| Programming | To create a program based on specifications submitted by a user or support a user in creating a program. |
|
| Proof of Application |
Support for judgement of performance feasibility, measurement of takt time and issuance of reports by using customer's workpiece samples and actual robot. |
|
| Installation Support | Start Up |
To install, configure, and adjust equipment at the customer's site when products and applications are introduced. |
| Maintenance Support |
Inspection and Health Check |
To inspect a customer machine (and OC products installed on it) in each case and check for its operation status. |
| Field Service |
To provide any necessary technical support to fix a problem occurred in a customer machine (and OC products installed on it). This includes an investigation of failure cause and on-site product repair. |
|
| Maintenance Contract |
To provide multiple services related to maintenance. The period and the number of times is determined, and service contract is made to provide support. |
|
| From Design to Maintenance |
Technical Support | Response to customer inquiries via phone, email, fax, chat, etc. |
| Technical Human Resource Development |
Support for the acquisition of skills to realize manufacturing innovation. |
